FAQ

At Origin Bean, we pride ourselves on sourcing the highest quality green coffee beans from around the world. Our beans are carefully selected, ethically sourced, and undergo stringent quality control measures to ensure freshness and flavour.

Yes, we offer samples for wholesale customers to help you make informed purchasing decisions. Please contact our wholesale team for more information on sample availability and pricing.

The minimum order quantity varies depending on the product. Please refer to the product descriptions or contact our wholesale team for specific minimum order requirements.

Yes, we understand that each customer has unique requirements. We offer flexibility in customizing wholesale orders to meet your needs. Please reach out to our wholesale team to discuss your specific requirements.

We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options. Our wholesale team will provide you with payment details upon order confirmation.

We strive to process and ship wholesale orders promptly. Shipping times may vary depending on order volume and destination. Our wholesale team will provide you with estimated delivery times upon order confirmation.

Yes, we ship internationally for wholesale orders. However, shipping costs and delivery times may vary depending on the destination. Please contact our wholesale team for more information on international shipping options.

Due to the nature of our products, we do not accept returns or exchanges for wholesale orders unless the items received are damaged or defective. Please contact our wholesale team within 48 hours of receiving your order to arrange for a replacement or refund.

Once your wholesale order has been processed and shipped, we will provide you with tracking information via email. You can use this information to track the status of your order online.

You can contact our wholesale team via email at quotes@originbean.com.au or by calling us at +61 420 505 509. Our dedicated wholesale representatives are available to assist you with any inquiries or concerns you may have.