Store Policy
To ensure a smooth and satisfactory experience for all our valued customers, we have outlined the following store policies:
Quality Assurance:
We guarantee the quality and freshness of our green coffee beans. Each batch undergoes rigorous testing and inspection to meet our stringent standards.
Ordering Process:
Orders can be placed directly through our website or by contacting our sales team. We offer a user-friendly platform for hassle-free ordering. Minimum order quantities may apply to certain products. Please refer to product descriptions for details.
Wholesale Inquiries:
For wholesale inquiries or bulk orders, please contact our wholesale team at quotes@originbean.com.au or call us at +61 420 505 509. Our dedicated wholesale representatives will assist you with pricing, shipping, and any other wholesale-related questions you may have.
Pricing and Payment:
Prices are listed in Australian dollars (AUD) and are subject to change without prior notice. However, once an order is confirmed, the price remains fixed. We accept various payment methods, including credit/debit cards, bank transfers, and other secure online payment options.
Shipping and Delivery:
We strive to process and ship orders promptly. Shipping times may vary depending on the destination and shipping method selected. Customers are responsible for providing accurate shipping information. Any additional fees incurred due to incorrect information provided will be the responsibility of the customer.
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Returns and Exchanges:
Due to the nature of our products, we do not accept returns or exchanges unless the items received are damaged or defective. If you receive a damaged or defective product, please contact us within 48 hours of receiving your order.
Cancellation Policy:
Orders can be canceled within 24 hours of placement, provided they have not yet been processed or shipped. Once an order has been processed, it cannot be canceled.
Customer Service:
Our dedicated customer service team is here to assist you with any inquiries or concerns you may have. Please don't hesitate to reach out to us via email or phone during our business hours.
Privacy and Security:
We are committed to protecting your privacy and personal information. Your data will be handled securely and in accordance with our Privacy Policy.
Feedback and Suggestions:
We value your feedback and suggestions as they help us improve our products and services. Please feel free to share your thoughts with us at any time.
By placing an order with Origin Bean PTY LTD, you agree to abide by the terms and conditions outlined in this store policy. We appreciate your business and look forward to serving you with the finest green coffee beans available on the market. Thank you for choosing us!